January 21, 2014 // 10:30 pm
- Today Sony reports (via Eurogamer) that they are investigating PlayStation 4 error code CE-34878-0, which according to reports corrupts PS4 save files and share captures.
To quote: Sony has told Eurogamer it is aware of a mysterious PlayStation 4 error which is affecting users' save files.
PS4 owners who experience the mysterious CE-34878-0 error have reported finding their saves corrupted for some of the platform's biggest games.
"We are aware of the cases and we appreciate your patience while we investigate," a Sony spokesperson told us.
A 36-page thread
on the official PlayStation forum, dug up by IGN
, documents the troubles of hundreds of PS4 owners.
The thread includes cases of users losing progress in an array of titles, such as Battlefield 4, FIFA 14, Call of Duty: Ghosts, NBA 2K14 and Assassin's Creed 4: Black Flag.
The spread of the issue - across multiple games and publishers - suggests its origin lies with Sony's hardware itself.
"Lost 40 hours of playing Assassin's Creed Black Flag," PSN forum member kickson123
complained. "Now I dont want to spend another 40h with possibility for same thing happened again. Also have PSN plus account and I was expecting that all my saves are 100% safe. At moment I am very disappointed in Sony."
: The code appears after any PS4 game crashes, regardless of why, meaning that the sequence may not represent a systematic problem. In some cases, these crashes are corrupting game save data, according to users.
A Sony support page
has offered guidance on dealing with the general error code:
Step 1: Close the application, install the latest system software and game update, and restart the system.
Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
: NBA2K14 careers seem to be getting a particular hammering currently but a large list of games are mentioned, including FIFA 14, Assassin's Creed 4, Battlefield 4, Killzone: Shadow Fall and more. There seems to be no differentiation between disks or downloads while other causes have included ejecting a Blu-ray and even viewing captured screenshots.
reader "Jim" wrote in to report the loss of 30 hours' worth of progress as a result of a glitch that the PS4 console identifies as "Error CE-34878-0." The bug isn't isolated to a specific game, as PlayStation community members report lost progress across several titles in the PlayStation 4's library, including NBA 2K14, Call of Duty: Ghosts, Battlefield 4, and Assassin's Creed 4: Black Flag. In rare cases, "CE-34878-0" prevents users from starting any PlayStation 4 application, rendering the console unusable.
PlayStation forum members suggest a variety of solutions to the issue, ranging from save file deletion to a full console replacement. We've reached out to Sony for comment and await a response.
Finally, from Sony's Community Coordinator LordRoss
on the CE-34878-0 PS4 error code:
Hey guys, If you are experiencing this ce-34878-0 error code, please close the application and then install the latest system software and game patch.
If the error occurs again, initialize the PS4 system after back-up of the save data and please also submit any crash reports after re-booting your console when the error occurs. Hope that helps.