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Sony Sued Over PSN Security Issues, PSN Terms Exclude Liability


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201w ago - Update #2: MCST.ca has reported that Canadian Natasha Maksimovic has also filed suit (PDF) against Sony via McPhadden Samac Tuovi LLP for the recent PSN security breach.

Update: MSNBC now reports that Sony's database may already be on sale in an online bazaar, stating that that low-level cybercriminals using "carder" online forums were offering to sell a database of 2.2 million credit-card numbers taken during the PlayStation Network breach.

As a result of yesterday's confirmation from Sony that PSN account information has been compromised, today class action lawsuits are forming against the corporation despite a T&C disagreement that states Sony is not liable for loss of data.

To quote: "We exclude all liability for loss of data or unauthorised access to your data, Sony Online Network account or Sony Online Network wallet and for damage caused to your software or hardware as a result of using or accessing Sony Online Network," the terms state.

According to the documentation, the first of many defendants is Kristopher Johns, 36, of Birmingham, Alabama.

To quote from CNET: "Sony sued for PlayStation Network data breach

Like clockwork, the first lawsuit resulting from the security breach of the personal data of more than 75 million Sony PlayStation Network customers has been filed.

The suit was filed today on behalf of Kristopher Johns, 36, of Birmingham, Ala., in the U.S. District Court for the Northern District of California. Johns accuses Sony of not taking "reasonable care to protect, encrypt, and secure the private and sensitive data of its users."

He also believes Sony took too long to notify him and other customers that their personal information had been exposed. Because of that, the complaint alleges, Sony did not allow its customers "to make an informed decision as to whether to change credit card numbers, close the exposed accounts, check their credit reports, or take other mitigating actions."

The lawsuit is asking for monetary compensation and free credit card monitoring, and is seeking class action status.

Yesterday, Sony warned customers of its PlayStation Network and Qriocity service that their personal information--including customer names, addresses, e-mail addresses, birthdays, PlayStation Network and Qriocity passwords, and user names, as well as online user handles--was obtained illegally by an "unauthorized person" between April 17 and 19. The company says there is "no evidence" that credit card information was compromised, but it can't be sure yet.

In the aftermath of the breach Sony has temporarily turned off PlayStation Network and Qriocity, contracted with an outside security firm to investigate the intrusion on its network, and started to rebuild its system and security.

Johns' complaint echoes the concerns of Sen. Richard Blumenthal, a Connecticut Democrat. Blumenthal yesterday wrote a letter to Jack Tretton, president and chief executive of Sony Computer Entertainment America, saying he was troubled that the company had not notified customers sooner about the breach. He also called for Sony to provide affected customers with financial data security services, including free access to credit reporting services for two years to protect against identity theft."

Also from IGN, to quote: "Sony Sued for PSN Security Breach - Class action lawsuit filed this morning against SCEA.

A class action lawsuit was filed against Sony a day after the company publicly admitted that personal information from PlayStation Network was compromised by a security breach. The lawsuit was filed by the Rothken Law Firm today in a California court and alleges Sony "failed to take reasonable care to protect, encrypt, and secure the private and sensitive data."

Yesterday, Sony said it believes an unauthorized person obtained PSN user information, including members' names, addresses, birthdays, and login passwords. The company said there was no evidence that credit card information was stolen, but did not rule out that possibility.

"We brought this lawsuit on behalf of consumers to learn the full extent of Sony PlayStation Network data security practices and the data loss and to seek a remedy for consumers. We are hopeful that Sony will take this opportunity to learn from the network vulnerabilities, provide a remedy to consumers who entrusted their sensitive data to Sony, and lead the way in data security best practices going forward," said Ira P. Rothken an attorney who filed the class action complaint.

"Sony's breach of its customers' trust is staggering. Sony promised its customers that their information would be kept private. One would think that a large multinational corporation like Sony has strong protective measures in place to prevent the unauthorized disclosure of personal information, including credit card information. Apparently, Sony doesn't," commented J.R. Parker, co-counsel in the case.

The lawsuit seeks monetary compensation for the data loss and "loss of use of the Sony PlayStation Network, credit monitoring, and other relief according to proof."





Sony Sued Over PSN Security Issues, PSN Terms Exclude Liability

Sony Sued Over PSN Security Issues, PSN Terms Exclude Liability

Sony Sued Over PSN Security Issues, PSN Terms Exclude Liability

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#301 - shummyr - 200w ago
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Like all the other stuff they are still struggling to justify doing, its really just a bunch of hooey that they have all this info anyways, and they are not securing it better...

#300 - barrybarryk - 200w ago
barrybarryk's Avatar
Anonymous have strongly denied being behind these attacks & the data theft. Anonymous were only behind the DDoS attacks which are unrelated to the data theft, again reread Sonys response.
7. Have you identified the individual(s) responsible for the breach?
No.


Sony have only said the DDoS attacks made it easier for the server intrusion to go undetected, the rest is all hype and has been taken out of context. I suggest rereading the original documents and press releases again and not the media's interpretation of the releases, nowhere do Sony actually blame anonymous for the theft

Also a shiny new breach for Sony, data stolen containing names and addresses of 25000 sweepstakes competition entrants from 2001: http://www.reuters.com/article/2011/05/07/sony-idUSL3E7G701T20110507

I wonder how they're going to justify storing that info for 10 years

#299 - elser1 - 200w ago
elser1's Avatar
anonymous didn't deny being behind the attack, they did however deny stealing any information..

sony are blaming anonymous claiming there is a file left there by the hackers saying anonymous and inside we are legion..

#298 - Chivafighter - 200w ago
Chivafighter's Avatar
Thanks bro, so the damage has been done and now the road to recovery as we can see is bad. The freebies they give is still too little though..

#297 - barrybarryk - 200w ago
barrybarryk's Avatar
OK again, it wasn't anonymous, even Sony aren't accusing Anonymous, reread Sonys response. Sony are blaming anonymous for distracting them using the DDoS attacks and claim this distraction led to the hack going undetected for so long without saying anonymous were behind the theft.

Which is also nonsense, if anonymous hadn't declared all out war on Sony which caused Sony to review their security the hack would probably still be undetected.

The attackers don't want anything Sony can give them anymore, all they wanted were the details to sell and they have those.

#296 - Chivafighter - 200w ago
Chivafighter's Avatar
Yo Guys, do we know why they are attacking, like what do they want sony to do or give them to stop the attacks?

#295 - elser1 - 200w ago
elser1's Avatar
I've had a real change of heart about this now.. if this was anonymous attack and not cyber thieves, then its quite brilliant really.. it exposes sony as the idiots they are,cost them billions of dollars,ruins there reputation,loses them customers and as anonymous claims they didnt steal info anyway.. hahahaha sony.. brilliant absolutely brilliant..

i don't mind so much now if its anonymos and the info wasnt stolen.. a month or 2 with no psn is fine if its costing saony billions.. i'll just catch up on all the games i have to finish offline and get the trophies.. at least i can update my games now..

#294 - barrybarryk - 200w ago
barrybarryk's Avatar
I own loads of consoles too but I don't feel I need to support Sony with the amount I pay for hardware and software they should be supporting me! You don't owe any company your loyalty and the welcome back promotion is just another cheap attempt at winning new customers to playstation plus and has nothing to do with the data theft.

It's a shame most gamers are so oblivious to what's happening and don't really get that the more people who use PSN+, the sooner Sony will switch to a subscription only system like live, when really what the industry needs is a move away from centralised controlled systems.

Just look at the rubbish EA and Activision pump out every year and sell by the millions simply because they are the largest publishers and can hype any nonsense into a best seller and worst of all people will buy the tripe, Sony are just jumping on the bandwagon late again to create a system where the developers work for them instead of the publishers. And now they're going to convince you that you should be paying for it, claiming security as the reason

#293 - ZoukJonas - 200w ago
ZoukJonas's Avatar
Yeah.. And i undestand that there is no reason to open up the PSN if that's not secure.. But i would be really happy IF they would give us some intel about dates. Sony has been so quiet about everything, so i'm little disappointed on that.. Sony is giving that 30 days free for ps+, but i think that IF i'm gonna like that I'm going to continue paying it.. 'cause i have always played with Playstation and i think that this situation doesnt affect on that.

And i wanna support Playstation.. But i own also Xbox360, Nintendo Wii/DS, Sega Megadrive, Playstation 1/2 and 3 and also PSP.. But i'm playing only on ps3.. I'm like console crazy dude.. And i dont have anything else to do with my money, so i'm spending it on consoles.. and my wife is complaining it.. hups..

#292 - barrybarryk - 200w ago
barrybarryk's Avatar
Yeah but it's hardly a freebie if they are only loaning you the content and doesn't really address the issue that your details just aren't safe and yet they'll still require them.

 

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