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210w ago - Update: PSN is now back online in Japan, and Kaz Harai has made available a video statement with all the related details.

Following news that PSN internal testing is currently underway, today the official PlayStation Japan site has issued an update regarding the PlayStation Network outage alongside details from the official letter Sony sent out to their publishing partners.

To quote, roughly translated: "PlayStation Network” and “Qriocity” and continued failure, I am sorry indeed. As we told the other day with the latest information in regard to future service restart, will be conducted in stages on a regional basis to ensure the safety of our customers.

We are preparing to be able to resume service as soon as possible in Japan, and is now doing the verification stage for ensuring the safety and security, providing more advanced. Server to complete the relocation of more secure facilities, further strengthening the encryption, firewalls and expansion of new customers with peace of mind again on “PlayStation Network” and “Qriocity” to stay.

We also are supporting the monitoring and the introduction of warning systems to facilitate early detection of cyber attacks, subjected to a system upgrade intended to eliminate vulnerabilities, established a system to ensure information management to protect important personal information of customers.

For those of you committed to ensuring safety, but would take some time for some time now, humbly thank you for your understanding. For the latest information, this website will guide you at any time. To everyone of our customers and partners, we deeply apologize for the inconvenience and inconvenience."

In related news, IndustryGamers.com has shared a copy of the official letter Sony SVP Rob Dyer sent out regarding PSN to their publishing partners, as detailed below:

Dear Partner:

As you know, certain PlayStation Network, Qriocity and Sony Online Entertainment service user account information was compromised in criminal attacks against our networks. I want to assure you, as a PlayStation partner, that it is Sony’s top priority to restore our network operations and see that business is returned to usual as soon as possible.

We are working around the clock to restore service, but will do so only when we can ensure that the network can operate safely and securely. In the meantime, we greatly appreciate your patience, understanding and goodwill.

What Happened?

  • On Tuesday, April 19, 2011, Sony discovered that several PlayStation Network servers unexpectedly rebooted themselves and that unplanned and unusual activity was taking place on the network. This activity triggered an immediate response.


  • Sony mobilized a larger internal team to assist the investigation of the four suspect servers. That team discovered the first credible indications that an intruder had been in the PlayStation Network system, and six more servers were identified as possibly being compromised. Sony immediately decided to shut down all of the PlayStation Network services in order to prevent any additional damage.


  • The scope and complexity of the investigation grew substantially as additional evidence about the attack developed.


  • The forensic teams were able to confirm that intruders had used very sophisticated and aggressive techniques to obtain unauthorized access, hide their presence from system administrators and escalate privileges inside the servers. Among other things, the intruders deleted log files in order to hide the extent of their work and activity within the network.


  • On Sunday May 1, using information uncovered by the forensic teams, engineers at Sony Online Entertainment (SOE) discovered that data had also been taken from their servers. They, too, shut down operations and on Monday, May 2, announced the discovery.

What Data Are Affected?

As you may know, personal data was stolen from approximately 77 million PlayStation network and Qriocity service accounts.

As of this writing, there remains no evidence that the credit card information was stolen and the major credit card companies are still reporting that they have not seen an increase in fraudulent transactions due to this event.

What Steps Are Being Taken?

We have taken aggressive action to give consumers peace of mind, protect them against the abuse of their data, and enhance our security systems moving forward.

We have already advised our consumers in the U.S. that we will offer complimentary identity theft protection services through a leading provider, including an insurance program of up to $1 million. Similar programs are being developed in other markets around the world.

In addition, Sony is taking a series of steps to enhance security of our network infrastructure. They include but are not limited to:

  • adding additional automated software monitoring and configuration management to help defend against new attacks;


  • enhanced levels of data protection and encryption, as well as additional penetration and vulnerability testing;


  • enhanced capabilities to detect software intrusions within the network, unauthorized access and unusual activity patterns;


  • implementation of additional firewalls;


  • expediting a planned move of the system to a new data center in a different location with enhanced security; and


  • appointment of a new Chief Information Security Officer.

Finally, to thank our customers for their patience and loyalty, we are offering them “welcome back” packages as soon as the networks are restored, including free downloads of selected PlayStation entertainment, 30 days of free service as well as service extensions for the number of days PSN and Qriocity services were unavailable, with similar benefits for Music Unlimited subscribers.

Looking Ahead

We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.

As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.

We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.

Very truly yours,

Rob Dyer

SVP, Publisher Relations





Sony PSN Japan Update, Publishing Partners Letter Detailed

Sony PSN Japan Update, Publishing Partners Letter Detailed

Sony PSN Japan Update, Publishing Partners Letter Detailed

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#281 - elser1 - 212w ago
elser1's Avatar
this company is run by a bunch of complete and utter funk wits...

#280 - GrandpaHomer - 212w ago
GrandpaHomer's Avatar
Blah blah blah - Sony is apparently endlessly repeating the same PR crap again and again... copy and paste job here.

#279 - B4rtj4h - 212w ago
B4rtj4h's Avatar
LOL... so when i am not a Music member i just get eggs for my money? Nice one Sony... only compensate the people with PSN+ >_>

#278 - elser1 - 212w ago
elser1's Avatar
thanks for the insight barry.. from that i'd say i like the ideals of anonymous and i agree with barry, i doubt it was them.. smells like an inside job to me.. who better to blame than people making public threats against the company..

#277 - barrybarryk - 212w ago
barrybarryk's Avatar
Um yeah but again every time anonymous has stolen personal info (which they have) they have released the info publicly, even the HB Gary files on 'members' of anonymous which HB Gary were trying to sell to the FBI. The only thing anonymous are about is the freedom of information. If anonymous were behind this the info would have been immediately published as well as claiming responsibility and a detailed factual analysis of the security it was behind (just like every other hack they have done), anonymous have never denied a hack before why on earth would they start now?

The person who carried out the hack could easily have put a file there claiming to be anonymous but by not releasing the information publicly clearly they aren't. Anonymous isn't a group or a club, there are no members and no splinter groups, it's an idea or ethical standing depending on your point of view but whomever carried out the hack clearly isn't anonymous.

#276 - Chivafighter - 212w ago
Chivafighter's Avatar
taking over the industry and having us run it, that's a great idea right there bro

#275 - xUb3rn00dlEx - 212w ago
xUb3rn00dlEx's Avatar
Quote Originally Posted by Chivafighter View Post
yea but it puts them in direct blame for the attack, even when they issued the statement that they did not do it.So they say they didn't do it, but leave their name on the servers... i don't think so, they are not stupid.


I understand where you're coming from, but still, Anonymous could say a splinter of their group did it, which does happen often as they'll break into smaller factions if you will with members doing their own things, and they can still claim no responsibility for it. But it also would not put them in direct blame, because they haven't stolen anything. All they attempted was a DDoS attack, which they wanted recognition for. But again, I see where you are coming from.

BTW, when do we start taking over Sony's assets and running the industry by us for us? I'm 100% positive none of this would have happened if they just politely handed over management of the system.

#274 - Chivafighter - 212w ago
Chivafighter's Avatar
yea but it puts them in direct blame for the attack, even when they issued the statement that they did not do it.So they say they didn't do it, but leave their name on the servers... i don't think so, they are not stupid.

#273 - DVision44 - 212w ago
DVision44's Avatar
Quote Originally Posted by Chivafighter View Post
Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

They're called Anonymous for a reason

#272 - leukotic - 212w ago
leukotic's Avatar
If this was anon then we at least have some hope our data and personal info isn't being used maliciously, but since anonymous is anonymous, anybody could have placed their slogan on Sony's servers, perhaps to mislead and to put blame on anon for the hack.

However this brings up another valid point that may prove it was them. Lets say it was anon, and lets just say for a moment all they did was place their slogan on Sony's servers. Up front this would seem harmless, however since Sony would have no idea what they saw or took while in their servers, they had to take every caution and assume all the data was stolen since there was somebody poking around in there. Perhaps all that was done is somebody hacked in, placed the slogan in an area which would trigger this suspicion, then leave and watch as all hell breaks loose at Sony while they analyze their entire system.

It's possible the intruder intentionally went into the area of the servers which contains the personal info and CC info to make Sony think they were stolen, just to insure everything that has happened, would happen. This whole event has severely damaged Sony in many ways, if this was anon's doing it would make sense because this has turned out to be one of the best ways to hit Sony where it hurts.

I guess only time will tell, if the personal info and CC info of millions of people is out there in the wild, we will see a massive rise in identity theft and CC fraud. If that happens then we could probably assume it wasn't anon just some cracker looking to score big. But if nothing happens with our personal info/cc info, then we could safely assume that anon was behind this, or at least somebody else who just wanted to hurt Sony.