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212w ago - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.


Source, full text and letter (plus interresting comments below) here: http://blog.eu.playstation.com/2011/04/26/psnqriocity-service-update/

Letter:

Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,

Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

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#271 - leukotic - 211w ago
leukotic's Avatar
If this was anon then we at least have some hope our data and personal info isn't being used maliciously, but since anonymous is anonymous, anybody could have placed their slogan on Sony's servers, perhaps to mislead and to put blame on anon for the hack.

However this brings up another valid point that may prove it was them. Lets say it was anon, and lets just say for a moment all they did was place their slogan on Sony's servers. Up front this would seem harmless, however since Sony would have no idea what they saw or took while in their servers, they had to take every caution and assume all the data was stolen since there was somebody poking around in there. Perhaps all that was done is somebody hacked in, placed the slogan in an area which would trigger this suspicion, then leave and watch as all hell breaks loose at Sony while they analyze their entire system.

It's possible the intruder intentionally went into the area of the servers which contains the personal info and CC info to make Sony think they were stolen, just to insure everything that has happened, would happen. This whole event has severely damaged Sony in many ways, if this was anon's doing it would make sense because this has turned out to be one of the best ways to hit Sony where it hurts.

I guess only time will tell, if the personal info and CC info of millions of people is out there in the wild, we will see a massive rise in identity theft and CC fraud. If that happens then we could probably assume it wasn't anon just some cracker looking to score big. But if nothing happens with our personal info/cc info, then we could safely assume that anon was behind this, or at least somebody else who just wanted to hurt Sony.

#270 - elser1 - 211w ago
elser1's Avatar
well there you go, if me or you tried this we would be thrown in jail.. stop sales of their products in your country us.. a week on!! no psn as promised..

#269 - Pretikewl - 211w ago
Pretikewl's Avatar
Government: We demand answers Sony!
Sony: You'll wait like everyone else.
Government: WTF!?!

I think that pretty much sums this up.

#268 - j3edi - 211w ago
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Thanks for your thanks. Been on the site for a while now, Mainly just browsing the forums.

Will try to contribute a bit more from now on. Great site with a great community, Keep up the good work.

#267 - PS4 News - 211w ago
PS4 News's Avatar
Thanks for the update j3edi, I have promoted it to the main page now and +Rep!

#266 - barrybarryk - 211w ago
barrybarryk's Avatar
if it was members from anonymous they'd have posted the info publicly same as their ACS Law & HB Gary hacks, as it's pretty much all anonymous believe in. So even if it was someone who thinks they're anonymous they really haven't got a clue what anonymous are all about.

#265 - Osirisx - 211w ago
Osirisx's Avatar
well how about they start finding the keys for 3.56+ instead of apparently stealing all our personal info.

#264 - Chivafighter - 211w ago
Chivafighter's Avatar
Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

#263 - j3edi - 211w ago
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Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted an update on their PSN response to the U.S. House of Representatives via the PlayStation Blog.

To quote: Today, the Subcommittee on Commerce, Manufacturing and Trade of the U.S. House of Representatives Committee on Energy and Commerce held a hearing in Washington, DC on "The Threat of Data Theft to American Consumers."

Kazuo Hirai, Chairman of the Board of Directors of Sony Computer Entertainment America, submitted written answers to questions posed by the subcommittee about the large-scale, criminal cyber-attack we have experienced. We wanted to share those answers with you (click here).

In summary, we told the subcommittee that in dealing with this cyber attack we followed four key principles:

1. Act with care and caution.
2. Provide relevant information to the public when it has been verified.
3. Take responsibility for our obligations to our customers.
4. Work with law enforcement authorities.

We also informed the subcommittee of the following:

  • Sony has been the victim of a very carefully planned, very professional, highly sophisticated criminal cyber attack.
  • We discovered that the intruders had planted a file on one of our Sony Online Entertainment servers named "Anonymous" with the words "We are Legion."
  • By April 25, forensic teams were able to confirm the scope of the personal data they believed had been taken, and could not rule out whether credit card information had been accessed. On April 26, we notified customers of those facts.
  • As of today, the major credit card companies have not reported any fraudulent transactions that they believe are the direct result of this cyber attack.
  • Protecting individuals' personal data is the highestpriority and ensuring that the Internet can be made secure for commerce is also essential. Worldwide, countries and businesses will have to come together to ensure the safety of commerce over the Internet and find ways to combat cybercrime and cyber terrorism.
  • We are taking a number of steps to prevent future breaches, including enhanced levels of data protection and encryption; enhanced ability to detect software intrusions, unauthorized access and unusual activity patterns; additional firewalls; establishment of a new data center in an undisclosed location with increased security; and the naming of a new Chief Information Security Officer.
  • We told the subcommittee about our intent to offer complimentary identity theft protection to U.S. account holders and detailed the "Welcome Back" program that includes free downloads, 30 days of free membership in the
  • PlayStation Plus premium subscription service; 30 days of free service for Music Unlimited subscribers; and extending PlayStation Plus and Music Unlimited subscriptions for the number of days services were unavailable.

We are working around the clock to have some PlayStation Network services restored and we'll be providing specific details shortly. We hope this update is helpful to you, and we will continue to keep you posted as we work to restore our network and provide you with both the entertainment and the security you deserve.

More PlayStation 3 News...

#262 - System Repairs - 211w ago
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Due to PSN being down and the data that has been compromised, Sony is now facing many lawsuits from various countries:

http://www.ecanadanow.com/technology/2011/05/04/psn-still-down-1-billion-class-action-lawsuit-filed-in-canada/

http://www.thewhir.com/web-hosting-news/050411_Class_Action_Suit_Seeks_1B_in_Damages_for_Sony_PlayStation_Breach

http://www.zeropaid.com/news/93295/psn-outage-day-9-5-sony-hit-with-second-class-action-lawsuit/

All because people want to be able to backup games. In my view, I believe the majority of people don't have the money to pay for the high cost of video games and Sony wouldn't be loosing out anyways. Many games are garbage and at $50-60, I wouldn't want even if I got them for free. I do support the good games and recommend everyone to do so. Both Microsoft and Nintendo look like they're not bothering to waste the time and money to combat this.

As far as I can remember this started out with emulators for the PC and mod-chips for PS1.