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April 28, 2011 // 1:55 am - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.

Source, full text and letter (plus interresting comments below) here:


Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check should you have any additional questions.


Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

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#281 - vesper8 - May 5, 2011 // 2:22 am
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haha why do so many people think it wasn't Anonymous? Do you forget that only a few weeks ago Anonymous openly proclaimed that they were going to war with sony?

I'd like to think that of course it was Anonymous.. but they deny it anyway.. as I would expect them to.. The thing some of you are not fully appreciating is that the whole idea behind calling themselves Anonymous is that they're all fully confident that everything they plan and do will be executed in such a way that they'll always remain anonymous..

They are making Sony look like fools and I bet you nothing will ever happen with the stolen data because using that would be way too risky to someone that wishes to remain anonymous and these guys have principles.

Anyway.. most of them I'm sure. They've hit Sony hard enough without too much collateral to the users. At least for those of us that have known that Sony had it coming for the way they've behaved in the last 6 months.. we won't let a month without PSN affect our enjoyment of watching this sweet revenge unfold before us

wtg anon.

#280 - elser1 - May 5, 2011 // 2:14 am
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this company is run by a bunch of complete and utter funk wits...

#279 - GrandpaHomer - May 5, 2011 // 1:50 am
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Blah blah blah - Sony is apparently endlessly repeating the same PR crap again and again... copy and paste job here.

#278 - B4rtj4h - May 5, 2011 // 1:39 am
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LOL... so when i am not a Music member i just get eggs for my money? Nice one Sony... only compensate the people with PSN+ >_>

#277 - elser1 - May 4, 2011 // 11:33 pm
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thanks for the insight barry.. from that i'd say i like the ideals of anonymous and i agree with barry, i doubt it was them.. smells like an inside job to me.. who better to blame than people making public threats against the company..

#276 - barrybarryk - May 4, 2011 // 11:10 pm
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Um yeah but again every time anonymous has stolen personal info (which they have) they have released the info publicly, even the HB Gary files on 'members' of anonymous which HB Gary were trying to sell to the FBI. The only thing anonymous are about is the freedom of information. If anonymous were behind this the info would have been immediately published as well as claiming responsibility and a detailed factual analysis of the security it was behind (just like every other hack they have done), anonymous have never denied a hack before why on earth would they start now?

The person who carried out the hack could easily have put a file there claiming to be anonymous but by not releasing the information publicly clearly they aren't. Anonymous isn't a group or a club, there are no members and no splinter groups, it's an idea or ethical standing depending on your point of view but whomever carried out the hack clearly isn't anonymous.

#275 - Chivafighter - May 4, 2011 // 11:08 pm
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taking over the industry and having us run it, that's a great idea right there bro

#274 - xUb3rn00dlEx - May 4, 2011 // 10:47 pm
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Quote Originally Posted by Chivafighter View Post
yea but it puts them in direct blame for the attack, even when they issued the statement that they did not do it.So they say they didn't do it, but leave their name on the servers... i don't think so, they are not stupid.

I understand where you're coming from, but still, Anonymous could say a splinter of their group did it, which does happen often as they'll break into smaller factions if you will with members doing their own things, and they can still claim no responsibility for it. But it also would not put them in direct blame, because they haven't stolen anything. All they attempted was a DDoS attack, which they wanted recognition for. But again, I see where you are coming from.

BTW, when do we start taking over Sony's assets and running the industry by us for us? I'm 100% positive none of this would have happened if they just politely handed over management of the system.

#273 - Chivafighter - May 4, 2011 // 10:24 pm
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yea but it puts them in direct blame for the attack, even when they issued the statement that they did not do it.So they say they didn't do it, but leave their name on the servers... i don't think so, they are not stupid.

#272 - DVision44 - May 4, 2011 // 8:20 pm
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Quote Originally Posted by Chivafighter View Post
Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

They're called Anonymous for a reason