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Sony PSN and Qriocity Update, Admit Account Info Compromised


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201w ago - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.


Source, full text and letter (plus interresting comments below) here: http://blog.eu.playstation.com/2011/04/26/psnqriocity-service-update/

Letter:

Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,

Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

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#291 - B4rtj4h - 200w ago
B4rtj4h's Avatar
That's not totally right

Sony is giving a Free game, 30 Days PSN+ and some other nice goodies. It's true that ALL that you download in PSN+ is bound to 30 days of use... And Sony would not be the first to pros pone a deadline :P... look at Valve with HL2 Ep 3? Or what about Gran Turismo 5?

#290 - ZoukJonas - 200w ago
ZoukJonas's Avatar
But why Sony is keep changing those deadlines? They just should pick a date and be ready when they have promise it.. And hows that welcome package? It's like 30 days free plus membership and if you download some games for there, they just dont work after that 30 days have passed.

Or is't Sony puplished something new for that package.? I dunno. I'm just too eager to get back to playing some NHL 11 and Black Ops.. I wanna own some noobs.

BR. Joonas

#289 - B4rtj4h - 200w ago
B4rtj4h's Avatar
STOP wanking about how long PSN is out lol... What you rather have?? PSN that is lousy and not safe? Or PSN that is fun and safe?

We will get PSN next week when the testing goes well. The main problem is that it's not just PSN thats at stake here... but also their movie and music system. Until all is safe and secure they will get PSN up!

Btw the welcome back package is gonna be a nice one.

#288 - andmethis - 200w ago
andmethis's Avatar
Thank you psn for somewhat forcing me to try xbl. I finally gave my free trial a spin. Might have to purchase an active membership at the rate Sony is going.

#287 - elser1 - 200w ago
elser1's Avatar
Thanks for the update, all i can say is hurry up ya bastards..

LOL

#286 - PS4 News - 200w ago
PS4 News's Avatar
As a follow-up to yesterday's PSN updates and delay due to stolen data that has since been removed, Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted another brief PlayStation Network update as follows:

As you may know, we've begun the process of restoring the service through internal testing of the new system.

We're still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.

As you've heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won't restore the services until we can test the system's strength in these respects.

When we held the press conference in Japan last week, based on what we knew, we expected to have the services online within a week. We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system.

We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we're doing everything we can to make it happen. We will update you with more information as soon as we have it. We apologize for the delay and inconvenience of this network outage.






More PlayStation 3 News...

#285 - leukotic - 200w ago
leukotic's Avatar
But it’s important to note that Anonymous does not directly deny involvement in the attack on the PSN in the announcement — it only denies involvement in the credit card and information theft.


Seems like it could be what I predicted, anon did do it, but never actually took any information. They just made it look that way so Sony would go through all the trouble they are now as if the data was stolen.

If that's the case, it is pretty ingenious. Plus this is better for all the PSN/SOE users with legit personal info and CC info, because if it was anon and they never took it, then we don't need to worry about potential ID theft or CC fraud (at least not from this particular attack anyway).

#284 - xUb3rn00dlEx - 200w ago
xUb3rn00dlEx's Avatar
Hmmm. Interesting point there boss. I guess until proper evidence is presented we can only speculate, but I'm siding with Anon. for now, as I've just about had enough of their garbage. That's one hell of a compensation plan... LOL. I believe next generation I will go with another console manufacturer perhaps?

I stick by my earlier argument, we gamers should be handed management over of the company, set up a PS3 Gaming Union or something. I for one, would be very interested to see exactly how a company co-operating directly with the consumer in a partnership would work out.

#283 - PS4 News - 200w ago
PS4 News's Avatar
Today's update, as expected Anonymous has denied Sony's accusations. From: venturebeat.com/2011/05/05/anonymous-denies-psn-outage/
Hacktivism group Anonymous, which routinely attacks major corporations and takes up political causes, said today it is not responsible for the theft of sensitive information and credit card data from Sony's Playstation Network (PSN) online gaming network.

"If a legitimate and honest investigation into credit card theft is conducted, Anonymous will not be found liable," the group stated in a press release.

"While we are a distributed and decentralized group, our 'leadership' does not condone credit card theft," the group stated in a press release. "We are concerned with the erosion of privacy and fair use, the spread of corporate feudalism, the abuse of power and the justifications of executives and leaders who believe themselves immune personally and financially for the actions they undertake in the name of corporations and public office."

It's true that the theft does not fit the modus operandi of Anonymous, which is usually concerned with disrupting companies that get in the way of free speech and political causes. But it's important to note that Anonymous does not directly deny involvement in the attack on the PSN in the announcement – it only denies involvement in the credit card and information theft.



#282 - Lucifer Kain - 200w ago
Lucifer Kain's Avatar
If Anonymous had nothing to do with the attack maybe Sony put that file on their own server, you know for the Lulz.

 

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