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April 28, 2011 // 1:55 am - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.

Source, full text and letter (plus interresting comments below) here:


Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check should you have any additional questions.


Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

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#301 - shummyr - May 7, 2011 // 12:57 pm
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Like all the other stuff they are still struggling to justify doing, its really just a bunch of hooey that they have all this info anyways, and they are not securing it better...

#300 - barrybarryk - May 7, 2011 // 11:56 am
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Anonymous have strongly denied being behind these attacks & the data theft. Anonymous were only behind the DDoS attacks which are unrelated to the data theft, again reread Sonys response.
7. Have you identified the individual(s) responsible for the breach?

Sony have only said the DDoS attacks made it easier for the server intrusion to go undetected, the rest is all hype and has been taken out of context. I suggest rereading the original documents and press releases again and not the media's interpretation of the releases, nowhere do Sony actually blame anonymous for the theft

Also a shiny new breach for Sony, data stolen containing names and addresses of 25000 sweepstakes competition entrants from 2001:

I wonder how they're going to justify storing that info for 10 years

#299 - elser1 - May 7, 2011 // 11:25 am
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anonymous didn't deny being behind the attack, they did however deny stealing any information..

sony are blaming anonymous claiming there is a file left there by the hackers saying anonymous and inside we are legion..

#298 - Chivafighter - May 7, 2011 // 11:14 am
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Thanks bro, so the damage has been done and now the road to recovery as we can see is bad. The freebies they give is still too little though..

#297 - barrybarryk - May 7, 2011 // 10:51 am
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OK again, it wasn't anonymous, even Sony aren't accusing Anonymous, reread Sonys response. Sony are blaming anonymous for distracting them using the DDoS attacks and claim this distraction led to the hack going undetected for so long without saying anonymous were behind the theft.

Which is also nonsense, if anonymous hadn't declared all out war on Sony which caused Sony to review their security the hack would probably still be undetected.

The attackers don't want anything Sony can give them anymore, all they wanted were the details to sell and they have those.

#296 - Chivafighter - May 7, 2011 // 10:43 am
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Yo Guys, do we know why they are attacking, like what do they want sony to do or give them to stop the attacks?

#295 - elser1 - May 7, 2011 // 10:27 am
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I've had a real change of heart about this now.. if this was anonymous attack and not cyber thieves, then its quite brilliant really.. it exposes sony as the idiots they are,cost them billions of dollars,ruins there reputation,loses them customers and as anonymous claims they didnt steal info anyway.. hahahaha sony.. brilliant absolutely brilliant..

i don't mind so much now if its anonymos and the info wasnt stolen.. a month or 2 with no psn is fine if its costing saony billions.. i'll just catch up on all the games i have to finish offline and get the trophies.. at least i can update my games now..

#294 - barrybarryk - May 7, 2011 // 10:24 am
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I own loads of consoles too but I don't feel I need to support Sony with the amount I pay for hardware and software they should be supporting me! You don't owe any company your loyalty and the welcome back promotion is just another cheap attempt at winning new customers to playstation plus and has nothing to do with the data theft.

It's a shame most gamers are so oblivious to what's happening and don't really get that the more people who use PSN+, the sooner Sony will switch to a subscription only system like live, when really what the industry needs is a move away from centralised controlled systems.

Just look at the rubbish EA and Activision pump out every year and sell by the millions simply because they are the largest publishers and can hype any nonsense into a best seller and worst of all people will buy the tripe, Sony are just jumping on the bandwagon late again to create a system where the developers work for them instead of the publishers. And now they're going to convince you that you should be paying for it, claiming security as the reason

#293 - ZoukJonas - May 7, 2011 // 9:49 am
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Yeah.. And i undestand that there is no reason to open up the PSN if that's not secure.. But i would be really happy IF they would give us some intel about dates. Sony has been so quiet about everything, so i'm little disappointed on that.. Sony is giving that 30 days free for ps+, but i think that IF i'm gonna like that I'm going to continue paying it.. 'cause i have always played with Playstation and i think that this situation doesnt affect on that.

And i wanna support Playstation.. But i own also Xbox360, Nintendo Wii/DS, Sega Megadrive, Playstation 1/2 and 3 and also PSP.. But i'm playing only on ps3.. I'm like console crazy dude.. And i dont have anything else to do with my money, so i'm spending it on consoles.. and my wife is complaining it.. hups..

#292 - barrybarryk - May 7, 2011 // 8:49 am
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Yeah but it's hardly a freebie if they are only loaning you the content and doesn't really address the issue that your details just aren't safe and yet they'll still require them.