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April 28, 2011 // 1:55 am - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.

Source, full text and letter (plus interresting comments below) here:


Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check should you have any additional questions.


Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

Sony PSN and Qriocity Update, Admit Account Info Compromised

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#311 - leukotic - May 9, 2011 // 4:37 pm
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Since they now claim it is the 31st I bet games like Brink, releasing on the 10th of this month, are going to sell horribly on the PS3 due to it being a online only game.

#310 - B4rtj4h - May 9, 2011 // 2:19 pm
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So much for the mail he send that it would be restored this week :S. Ah well... let's hope it's for the better!

#309 - j3edi - May 9, 2011 // 1:24 pm
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Seems like larger game companys are starting to feel the Psn outage.. quote from Sven (exec at Capcom)

"I'm frustrated and upset by it for a number of reasons.

As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation store and that I can't do right now.

On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget. These are funds we rely on to bring new games to market for our fans.

In short, the hackers appear to be trying to "punish" Sony for some perceived injustice, and they've been effective in that I suppose. But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their "cause"."

#308 - PS4 News - May 9, 2011 // 1:22 pm
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Update: The PS Blog has now posted the following message regarding their PSN restoration timeline update, to quote:

"I know you all want to know exactly when the services will be restored. At this time, I can't give you an exact date, as it will likely be at least a few more days. We're terribly sorry for the inconvenience and appreciate your patience as we work through this process."

Today Bloomberg (linked above) reports that Sony expects PSN services, including Qriocity, to be fully restored by May 31, 2011.

To quote: "Sony Corp.'s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.

The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.

The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1."

More PlayStation 3 News...

#307 - DemonoidMaster - May 8, 2011 // 7:48 pm
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Quote Originally Posted by elser1 View Post
I've had a real change of heart about this now.. if this was anonymous attack and not cyber thieves, then its quite brilliant really.. it exposes sony as the idiots they are,cost them billions of dollars,ruins there reputation,loses them customers and as anonymous claims they didnt steal info anyway.. hahahaha sony.. brilliant absolutely brilliant..

i don't mind so much now if its anonymos and the info wasnt stolen.. a month or 2 with no psn is fine if its costing saony billions.. i'll just catch up on all the games i have to finish offline and get the trophies.. at least i can update my games now..

Yeah, Anonymous

1- just did it 4 teh lulz,
2- just did it to make Sony jelly... hurr,
3- just wanted to prove that WE have the power to stand up against any company &
4- they be trollin' sony ...LULZ (aka. saying they'd hack the PSN and then it happens... but they say they didn't do it... so yeh, sony is getting trololollololol'd [which then means sony is mad... lol])

#306 - I hate anon - May 8, 2011 // 11:05 am
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Of course anonymous is behind it. They even said the first attack wasn't enough and now they will take further actions to get Sony's attention.

#305 - adrianc1982 - May 7, 2011 // 6:01 pm
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I really feel like its been an eternity without th psn, I know not everything is about playing but its feels like forever, hurry sony

#304 - ZooT686 - May 7, 2011 // 4:32 pm
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well it's sad, but hopefully sony Inc. will figure out that it might be better to stick to running their server as a "value added feature" inherent in their very marketable product, which of course has that feature rolled into it's retail pricing scheme, than it is to try to operate an online flea market.

After all... who's fault is it that there is even on online database of credit card numbers and names acting as a carrot for internet nasties.

I do know that I made the choice of ps3 versus the 360 based on the "free" (rolled into the retail price) playstation network, and now I've got two pre/early teens here whining constantly, because it seems that sony is unable to effectively provide the service that sealed my (and who knows how many others) purchasing choices.

Now comes the big question folks, regardless of the details, sony owes the entire playstation network community a great debt.
How will they make good on this?

More importantly, how will they assure that this doesn't happen again?

#303 - superste2201 - May 7, 2011 // 3:55 pm
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Anonymous is anonymous, they have no 'leader', it defies the whole point of them. Any one person can say they acted on behalf of anonymous for any reason.

When someone in anonymous says it wasn't them it means it wasn't talked about between 1000's of people in a IRC chat before hand. Which makes sense as it is just a limited number of people that need to be involved.

People that 'represent' anonymous and are present in their IRC channels are mostly of limited hacking experiance and are normally teens off 4chan. Whoever did this also did it for personal gain, not to help 'consumers' as anon said was the reason for the attack.

What they fail to understand is that this hurts consumers not helps. The fact is that the average PS3 owner does not care about homebrew/cfw, they do not care about linux, they do not care about geohot or anyone else Sony is suing, they do not care about backups. They DO care about PSN, their CC details, the economy and their privacy.

I think I talk on behalf of a large chunk of the PS3 population in saying that geohot, other PS3 hackers, anonymous and people running CFW on their PS3 have negatively effected our PS3, the gaming experience and more (the financial pressure Sony is under has already forced them to sack some people).

So thank you (sarcasm intended)! It's just a shame that this ego-driven PS3 'scene' does not seem to notice or care about the average person, just themselves and trying to 'get one over' the PUBLIC COMPANY that is Sony. I emphasize public company because most of these same people seem to forgot Sony is a PUBLIC company. Not a single person, it is owned by normal people, normal people work there and all the time normal people come and go.

#302 - elser1 - May 7, 2011 // 1:23 pm
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""7. Have you identified the individual(s) responsible for the breach?
No. ""

i take it as they haven't the names of the people, because they are anonymous, LOL