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April 22, 2011 // 1:31 pm - Today SCEE Blog Manager James Gallagher alongside Senior Director Patrick Seybold via the US Blog have posted update details on the PSN service outages, stating outside attacks may be a possible cause.

To quote: I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don't have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we're working to get them back online quickly. We'll keep you updated with information as it becomes available. We once again thank you for your patience.

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online.

Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th.

Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

As you are no doubt aware, the current emergency outage is continuing this afternoon and all Sony Online Network services remain unavailable.

Our support teams are investigating the cause of the problem, including the possibility of targeted behaviour by an outside party. If the reported Network problems are indeed caused by such acts, we would like to once again thank our customers who have borne the brunt of the attack through interrupted service.

Our engineers are continuing to work to restore and maintain the services, and we appreciate our customers' continued support.

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we're able to get the service completely back up and running.

Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we'll update you again as soon as we can.

For further information, please refer to updates on our @PlayStationEU twitter feed.

Finally, for those wondering PSN error 80710A06 simply means "Issue with the system: The PlayStation 3 system encounted an issue" according to Sony's PS3 error code checker.

Sony Details Update on PSN Service Outages, Possible Attacks

Sony Details Update on PSN Service Outages, Possible Attacks

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#271 - leukotic - May 4, 2011 // 5:54 pm
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If this was anon then we at least have some hope our data and personal info isn't being used maliciously, but since anonymous is anonymous, anybody could have placed their slogan on Sony's servers, perhaps to mislead and to put blame on anon for the hack.

However this brings up another valid point that may prove it was them. Lets say it was anon, and lets just say for a moment all they did was place their slogan on Sony's servers. Up front this would seem harmless, however since Sony would have no idea what they saw or took while in their servers, they had to take every caution and assume all the data was stolen since there was somebody poking around in there. Perhaps all that was done is somebody hacked in, placed the slogan in an area which would trigger this suspicion, then leave and watch as all hell breaks loose at Sony while they analyze their entire system.

It's possible the intruder intentionally went into the area of the servers which contains the personal info and CC info to make Sony think they were stolen, just to insure everything that has happened, would happen. This whole event has severely damaged Sony in many ways, if this was anon's doing it would make sense because this has turned out to be one of the best ways to hit Sony where it hurts.

I guess only time will tell, if the personal info and CC info of millions of people is out there in the wild, we will see a massive rise in identity theft and CC fraud. If that happens then we could probably assume it wasn't anon just some cracker looking to score big. But if nothing happens with our personal info/cc info, then we could safely assume that anon was behind this, or at least somebody else who just wanted to hurt Sony.

#270 - elser1 - May 4, 2011 // 4:06 pm
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well there you go, if me or you tried this we would be thrown in jail.. stop sales of their products in your country us.. a week on!! no psn as promised..

#269 - Pretikewl - May 4, 2011 // 3:36 pm
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Government: We demand answers Sony!
Sony: You'll wait like everyone else.
Government: WTF!?!

I think that pretty much sums this up.

#268 - j3edi - May 4, 2011 // 3:13 pm
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Thanks for your thanks. Been on the site for a while now, Mainly just browsing the forums.

Will try to contribute a bit more from now on. Great site with a great community, Keep up the good work.

#267 - PS4 News - May 4, 2011 // 3:06 pm
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Thanks for the update j3edi, I have promoted it to the main page now and +Rep!

#266 - barrybarryk - May 4, 2011 // 2:40 pm
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if it was members from anonymous they'd have posted the info publicly same as their ACS Law & HB Gary hacks, as it's pretty much all anonymous believe in. So even if it was someone who thinks they're anonymous they really haven't got a clue what anonymous are all about.

#265 - Osirisx - May 4, 2011 // 1:58 pm
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well how about they start finding the keys for 3.56+ instead of apparently stealing all our personal info.

#264 - Chivafighter - May 4, 2011 // 1:56 pm
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Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

#263 - j3edi - May 4, 2011 // 12:52 pm
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Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted an update on their PSN response to the U.S. House of Representatives via the PlayStation Blog.

To quote: Today, the Subcommittee on Commerce, Manufacturing and Trade of the U.S. House of Representatives Committee on Energy and Commerce held a hearing in Washington, DC on "The Threat of Data Theft to American Consumers."

Kazuo Hirai, Chairman of the Board of Directors of Sony Computer Entertainment America, submitted written answers to questions posed by the subcommittee about the large-scale, criminal cyber-attack we have experienced. We wanted to share those answers with you (click here).

In summary, we told the subcommittee that in dealing with this cyber attack we followed four key principles:

1. Act with care and caution.
2. Provide relevant information to the public when it has been verified.
3. Take responsibility for our obligations to our customers.
4. Work with law enforcement authorities.

We also informed the subcommittee of the following:

  • Sony has been the victim of a very carefully planned, very professional, highly sophisticated criminal cyber attack.
  • We discovered that the intruders had planted a file on one of our Sony Online Entertainment servers named "Anonymous" with the words "We are Legion."
  • By April 25, forensic teams were able to confirm the scope of the personal data they believed had been taken, and could not rule out whether credit card information had been accessed. On April 26, we notified customers of those facts.
  • As of today, the major credit card companies have not reported any fraudulent transactions that they believe are the direct result of this cyber attack.
  • Protecting individuals' personal data is the highestpriority and ensuring that the Internet can be made secure for commerce is also essential. Worldwide, countries and businesses will have to come together to ensure the safety of commerce over the Internet and find ways to combat cybercrime and cyber terrorism.
  • We are taking a number of steps to prevent future breaches, including enhanced levels of data protection and encryption; enhanced ability to detect software intrusions, unauthorized access and unusual activity patterns; additional firewalls; establishment of a new data center in an undisclosed location with increased security; and the naming of a new Chief Information Security Officer.
  • We told the subcommittee about our intent to offer complimentary identity theft protection to U.S. account holders and detailed the "Welcome Back" program that includes free downloads, 30 days of free membership in the
  • PlayStation Plus premium subscription service; 30 days of free service for Music Unlimited subscribers; and extending PlayStation Plus and Music Unlimited subscriptions for the number of days services were unavailable.

We are working around the clock to have some PlayStation Network services restored and we'll be providing specific details shortly. We hope this update is helpful to you, and we will continue to keep you posted as we work to restore our network and provide you with both the entertainment and the security you deserve.

More PlayStation 3 News...

#262 - System Repairs - May 4, 2011 // 11:16 am
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Due to PSN being down and the data that has been compromised, Sony is now facing many lawsuits from various countries:

All because people want to be able to backup games. In my view, I believe the majority of people don't have the money to pay for the high cost of video games and Sony wouldn't be loosing out anyways. Many games are garbage and at $50-60, I wouldn't want even if I got them for free. I do support the good games and recommend everyone to do so. Both Microsoft and Nintendo look like they're not bothering to waste the time and money to combat this.

As far as I can remember this started out with emulators for the PC and mod-chips for PS1.