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Sony Details Update on PSN Service Outages, Possible Attacks


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201w ago - Today SCEE Blog Manager James Gallagher alongside Senior Director Patrick Seybold via the US Blog have posted update details on the PSN service outages, stating outside attacks may be a possible cause.

To quote: I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don't have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we're working to get them back online quickly. We'll keep you updated with information as it becomes available. We once again thank you for your patience.

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online.

Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th.

Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

As you are no doubt aware, the current emergency outage is continuing this afternoon and all Sony Online Network services remain unavailable.

Our support teams are investigating the cause of the problem, including the possibility of targeted behaviour by an outside party. If the reported Network problems are indeed caused by such acts, we would like to once again thank our customers who have borne the brunt of the attack through interrupted service.

Our engineers are continuing to work to restore and maintain the services, and we appreciate our customers' continued support.

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we're able to get the service completely back up and running.

Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we'll update you again as soon as we can.

For further information, please refer to updates on PlayStation.com our @PlayStationEU twitter feed.




Finally, for those wondering PSN error 80710A06 simply means "Issue with the system: The PlayStation 3 system encounted an issue" according to Sony's PS3 error code checker.





Stay tuned for more PS3 Hacks and PS3 CFW news, follow us on Twitter, Facebook and drop by the PS3 Hacks and PS3 Custom Firmware Forums for the latest PlayStation 3 scene and PlayStation 4 scene updates and fresh homebrew PS3 Downloads. Enjoy!
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#281 - vesper8 - 199w ago
vesper8's Avatar
haha why do so many people think it wasn't Anonymous? Do you forget that only a few weeks ago Anonymous openly proclaimed that they were going to war with sony?

I'd like to think that of course it was Anonymous.. but they deny it anyway.. as I would expect them to.. The thing some of you are not fully appreciating is that the whole idea behind calling themselves Anonymous is that they're all fully confident that everything they plan and do will be executed in such a way that they'll always remain anonymous..

They are making Sony look like fools and I bet you nothing will ever happen with the stolen data because using that would be way too risky to someone that wishes to remain anonymous and these guys have principles.

Anyway.. most of them I'm sure. They've hit Sony hard enough without too much collateral to the users. At least for those of us that have known that Sony had it coming for the way they've behaved in the last 6 months.. we won't let a month without PSN affect our enjoyment of watching this sweet revenge unfold before us

wtg anon.

#280 - elser1 - 199w ago
elser1's Avatar
this company is run by a bunch of complete and utter funk wits...

#279 - GrandpaHomer - 199w ago
GrandpaHomer's Avatar
Blah blah blah - Sony is apparently endlessly repeating the same PR crap again and again... copy and paste job here.

#278 - B4rtj4h - 199w ago
B4rtj4h's Avatar
LOL... so when i am not a Music member i just get eggs for my money? Nice one Sony... only compensate the people with PSN+ >_>

#277 - elser1 - 199w ago
elser1's Avatar
thanks for the insight barry.. from that i'd say i like the ideals of anonymous and i agree with barry, i doubt it was them.. smells like an inside job to me.. who better to blame than people making public threats against the company..

#276 - barrybarryk - 199w ago
barrybarryk's Avatar
Um yeah but again every time anonymous has stolen personal info (which they have) they have released the info publicly, even the HB Gary files on 'members' of anonymous which HB Gary were trying to sell to the FBI. The only thing anonymous are about is the freedom of information. If anonymous were behind this the info would have been immediately published as well as claiming responsibility and a detailed factual analysis of the security it was behind (just like every other hack they have done), anonymous have never denied a hack before why on earth would they start now?

The person who carried out the hack could easily have put a file there claiming to be anonymous but by not releasing the information publicly clearly they aren't. Anonymous isn't a group or a club, there are no members and no splinter groups, it's an idea or ethical standing depending on your point of view but whomever carried out the hack clearly isn't anonymous.

#275 - Chivafighter - 199w ago
Chivafighter's Avatar
taking over the industry and having us run it, that's a great idea right there bro

#274 - xUb3rn00dlEx - 199w ago
xUb3rn00dlEx's Avatar
Quote Originally Posted by Chivafighter View Post
yea but it puts them in direct blame for the attack, even when they issued the statement that they did not do it.So they say they didn't do it, but leave their name on the servers... i don't think so, they are not stupid.


I understand where you're coming from, but still, Anonymous could say a splinter of their group did it, which does happen often as they'll break into smaller factions if you will with members doing their own things, and they can still claim no responsibility for it. But it also would not put them in direct blame, because they haven't stolen anything. All they attempted was a DDoS attack, which they wanted recognition for. But again, I see where you are coming from.

BTW, when do we start taking over Sony's assets and running the industry by us for us? I'm 100% positive none of this would have happened if they just politely handed over management of the system.

#273 - Chivafighter - 199w ago
Chivafighter's Avatar
yea but it puts them in direct blame for the attack, even when they issued the statement that they did not do it.So they say they didn't do it, but leave their name on the servers... i don't think so, they are not stupid.

#272 - DVision44 - 199w ago
DVision44's Avatar
Quote Originally Posted by Chivafighter View Post
Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

They're called Anonymous for a reason

 

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