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Sony Details Update on PSN Service Outages, Possible Attacks


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201w ago - Today SCEE Blog Manager James Gallagher alongside Senior Director Patrick Seybold via the US Blog have posted update details on the PSN service outages, stating outside attacks may be a possible cause.

To quote: I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don't have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we're working to get them back online quickly. We'll keep you updated with information as it becomes available. We once again thank you for your patience.

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online.

Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th.

Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

As you are no doubt aware, the current emergency outage is continuing this afternoon and all Sony Online Network services remain unavailable.

Our support teams are investigating the cause of the problem, including the possibility of targeted behaviour by an outside party. If the reported Network problems are indeed caused by such acts, we would like to once again thank our customers who have borne the brunt of the attack through interrupted service.

Our engineers are continuing to work to restore and maintain the services, and we appreciate our customers' continued support.

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we're able to get the service completely back up and running.

Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we'll update you again as soon as we can.

For further information, please refer to updates on PlayStation.com our @PlayStationEU twitter feed.




Finally, for those wondering PSN error 80710A06 simply means "Issue with the system: The PlayStation 3 system encounted an issue" according to Sony's PS3 error code checker.





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#311 - leukotic - 199w ago
leukotic's Avatar
Since they now claim it is the 31st I bet games like Brink, releasing on the 10th of this month, are going to sell horribly on the PS3 due to it being a online only game.

#310 - B4rtj4h - 199w ago
B4rtj4h's Avatar
So much for the mail he send that it would be restored this week :S. Ah well... let's hope it's for the better!

#309 - j3edi - 199w ago
j3edi's Avatar
Seems like larger game companys are starting to feel the Psn outage.. quote from Sven (exec at Capcom)

"I'm frustrated and upset by it for a number of reasons.

As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation store and that I can't do right now.

On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget. These are funds we rely on to bring new games to market for our fans.

In short, the hackers appear to be trying to "punish" Sony for some perceived injustice, and they've been effective in that I suppose. But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their "cause"."

http://www.capcom-unity.com/ask_capcom/go/thread/view/7371/27574769/CAPCOM-_How_do_you_feel_about_the_SONY_Hackers?pg=2

#308 - PS4 News - 199w ago
PS4 News's Avatar
Update: The PS Blog has now posted the following message regarding their PSN restoration timeline update, to quote:

"I know you all want to know exactly when the services will be restored. At this time, I can't give you an exact date, as it will likely be at least a few more days. We're terribly sorry for the inconvenience and appreciate your patience as we work through this process."

Today Bloomberg (linked above) reports that Sony expects PSN services, including Qriocity, to be fully restored by May 31, 2011.

To quote: "Sony Corp.'s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.

The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.

The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1."

More PlayStation 3 News...

#307 - DemonoidMaster - 199w ago
DemonoidMaster's Avatar
Quote Originally Posted by elser1 View Post
I've had a real change of heart about this now.. if this was anonymous attack and not cyber thieves, then its quite brilliant really.. it exposes sony as the idiots they are,cost them billions of dollars,ruins there reputation,loses them customers and as anonymous claims they didnt steal info anyway.. hahahaha sony.. brilliant absolutely brilliant..

i don't mind so much now if its anonymos and the info wasnt stolen.. a month or 2 with no psn is fine if its costing saony billions.. i'll just catch up on all the games i have to finish offline and get the trophies.. at least i can update my games now..

Yeah, Anonymous

1- just did it 4 teh lulz,
2- just did it to make Sony jelly... hurr,
3- just wanted to prove that WE have the power to stand up against any company &
4- they be trollin' sony ...LULZ (aka. saying they'd hack the PSN and then it happens... but they say they didn't do it... so yeh, sony is getting trololollololol'd [which then means sony is mad... lol])

#306 - I hate anon - 199w ago
I hate anon's Avatar
Of course anonymous is behind it. They even said the first attack wasn't enough and now they will take further actions to get Sony's attention.

#305 - adrianc1982 - 199w ago
adrianc1982's Avatar
I really feel like its been an eternity without th psn, I know not everything is about playing but its feels like forever, hurry sony

#304 - ZooT686 - 199w ago
ZooT686's Avatar
well it's sad, but hopefully sony Inc. will figure out that it might be better to stick to running their server as a "value added feature" inherent in their very marketable product, which of course has that feature rolled into it's retail pricing scheme, than it is to try to operate an online flea market.

After all... who's fault is it that there is even on online database of credit card numbers and names acting as a carrot for internet nasties.

I do know that I made the choice of ps3 versus the 360 based on the "free" (rolled into the retail price) playstation network, and now I've got two pre/early teens here whining constantly, because it seems that sony is unable to effectively provide the service that sealed my (and who knows how many others) purchasing choices.

Now comes the big question folks, regardless of the details, sony owes the entire playstation network community a great debt.
How will they make good on this?

More importantly, how will they assure that this doesn't happen again?

#303 - superste2201 - 199w ago
superste2201's Avatar
Anonymous is anonymous, they have no 'leader', it defies the whole point of them. Any one person can say they acted on behalf of anonymous for any reason.

When someone in anonymous says it wasn't them it means it wasn't talked about between 1000's of people in a IRC chat before hand. Which makes sense as it is just a limited number of people that need to be involved.

People that 'represent' anonymous and are present in their IRC channels are mostly of limited hacking experiance and are normally teens off 4chan. Whoever did this also did it for personal gain, not to help 'consumers' as anon said was the reason for the attack.

What they fail to understand is that this hurts consumers not helps. The fact is that the average PS3 owner does not care about homebrew/cfw, they do not care about linux, they do not care about geohot or anyone else Sony is suing, they do not care about backups. They DO care about PSN, their CC details, the economy and their privacy.

I think I talk on behalf of a large chunk of the PS3 population in saying that geohot, other PS3 hackers, anonymous and people running CFW on their PS3 have negatively effected our PS3, the gaming experience and more (the financial pressure Sony is under has already forced them to sack some people).

So thank you (sarcasm intended)! It's just a shame that this ego-driven PS3 'scene' does not seem to notice or care about the average person, just themselves and trying to 'get one over' the PUBLIC COMPANY that is Sony. I emphasize public company because most of these same people seem to forgot Sony is a PUBLIC company. Not a single person, it is owned by normal people, normal people work there and all the time normal people come and go.

#302 - elser1 - 199w ago
elser1's Avatar
""7. Have you identified the individual(s) responsible for the breach?
No. ""

i take it as they haven't the names of the people, because they are anonymous, LOL

 

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