Problem reading Blu-ray Discs, please help?
Okay, so here's the story... I graduated high school this year and I was pleasantly surprised when my parents purchased me The Lord of the rings Extended Edition set on Blu-ray as a gift. I am a huge Lord of the Rings fan and so I was really excited to get home and try them. However, when I went and put the first disc of The Fellowship of the Rings in my PS3, it didn't work.
I tried all five of the other Blu-ray discs included in the set to no avail. Each one did not work (when I put one of the discs in my PS3 displays the loading symbol in the top right hand corner and then starts making quiet ticking sounds, after quite a while it makes the disc eject sound (though the disc does not eject) and then the loading symbol stops and nothing else happens, this occurs the same way with each disc that I put in). Thinking that I may have somehow gotten extremely unlucky and had manged to obtain a set of faulty discs I put in one of the bonus feature discs into my PS3 expecting it not to work (all the special feature discs that come with the set are DVD's). To my surprise however, it worked fine.
I wanted to see if perhaps the problem may have been specifically with the Blu-ray discs and so I tried two Blu-ray games that I own, The Elder Scrolls IV:Oblivion (Game of the Year Edition) and Prince of Persia. Once again I was surprised to find that both worked fine. Just to be sure I tried two other formats (CD and DVD) and so I I tried a couple of DVD movies (How to Train Your Dragon being one of them) and a couple of CD's (some Nightwish CD's that I own). Again all worked fine.
Thinking therefore that the problem must be with the discs I took them into the store and requested that they test them. The employees tried them on both a PS3 and a Blu-ray disc player. On both counts the discs worked perfectly. The employees there then suggested a few different possible solutions for me and so I took the discs back home where I then tried a couple of different things.
1) I took a vacuum cleaner on low power and carefully sucked any dust in the air vents out,
2) I took a can of compressed air and I used it to clean the disc drive (I gently stuck it in the drive and then used the air to clean away any dust and so that may have been on the lens).
I did both of these actions after looking through many different sets of instructions and suggestions on the internet. After doing these things I tried once again to play the discs, hoping they would work. However, when I inserted them again they did the same thing. I thought I may have done some damage to the PS3 from the cleaning and so I tried all the discs that I had tried previously once again. They all worked perfectly... unlike my Lord of the Rings Blu-rays.
After all of this (many hours searching the internet and attempted cleanings and tests, etc...) I decided to take the discs back to the store to see what they could do for me. Although the discs worked fine for them they still allowed me to make an exchange to see if by some freak set of situations, the discs I had may be the problem. I brought the new set home and once again tried them in my player... to receive the same set of noises and lack of functionality!
This is extremely frustrating for me as I have had Blu-ray discs movies playing my PS3 before and they worked just fine (I watched How to Train Your Dragon (Blu-ray disc) on it less than a year ago).
So I guess what I'm wondering is two things specifically:
1) What do you think the problem is?
2) What should I do?
As far as what I should do, I feel like I'm down to two options. Either opening the PS3 and trying to fix it for myself using online help, or trying to wrestle with Sony Representatives over the phone to help me out somehow (for instance by either helping me correct the problem or fixing my PS3).
As some side information that may enlighten you to my situation a little further my PS3 is past the warranty date (it was a Christmas gift from about two years ago), my PS3 has never been opened or tampered with in anyway, I haven't had any problems with it up until now, and it's a 120GB slim model (one of the newer ones).
Any advice or help that anyone could provide would be infinitely appreciated. Thank you very much if you've even read this, and I hope to hear from you soon.
Clean the blu ray lens. None of the lens cleaning discs will work due to the way the lens works so you'll have to open it yourself but be very careful when opening the drive. there are lots of mechanical parts and getting them back in the right places can be very very difficult if you move them.
I know it sounds like it can't be the lens because Blu ray games work but for some reason this is how a dirty lens appears first, if you keep going without cleaning it the next thing you'll most likely notice is that games will stop working but DVDs and CDs will play fine.
First of all, do you have any sort of cfw on your ps3?? Moreover, have you ever downgraded your ps3?? And lastly i'd suggest you to try some other blu-ray discs before opening up your console... Try the disc that previously worked... see if it works again...!!
Seeing as everything else works except these discs, I advise that you not open your ps3 to make a couple of bluray films work. As barrybarryk already stated, the drive is not easy to re-assemble if any of the parts come away. If you are not completely comfortable at opening your console, then you should not do it unless it is completely broken and out of warranty.
It seems a shame to waste a nice present from your folks but you should try to get a refund or exchange for them. Don't risk the overall health of your ps3 for a couple of blurays.
I too suggest that you try some other BR movies too see what happens. What firmware version is your PS3?