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Thread: Sony Turns Off PSN Sign-In Due to Password Reset Security Issues

  1. #1
    Join Date
    Apr 2005

    Sony Turns Off PSN Sign-In Due to Password Reset Security Issues

    Today (linked above) reports news of a security issue with the PlayStation Network 'Password Reset' feature, and as a result Sony has turned off the PSN sign-in to remedy the matter.

    Sony has also confirmed that it was indeed not a hack, but a URL exploit that was subsequently fixed.

    To quote from Community Team Moderator Yaster via the official PS EU Forum:

    "Hey Guys. Please note that PSN sign in is currently unavailable for the following services:

    - PlayStation forums
    - PlayStation Blog
    - Music Unlimited via the web client
    - All PlayStation game title websites

    Unfortunately this also means that those who are still trying to change their password password via or will be unable to do so for the time being. This is due to essential maintenance and at present it is unclear how long this will take.

    In the meantime you will still be able to sign into PSN via your PlayStation 3 and PSP devices to connect to game services and view Trophy/Friends information."

    From Kotaku, below is the exploit that was used but has since been disabled, to quote:

    This is the purported exploit as provided to Kotaku. As PlayStation services are now offline, this exploit is no longer able to be executed:

    The prodecure WAS as follows:
    1) Navigate to : (this is normally, via email, with the y's being a unique token) - do not enter the code at this point.
    2) Open a new tab in firefox, and go to (other pages will work too most likely), and click Login (Connexion)
    3) Click Recover password
    4) Enter the email and date of birth of the target account
    5) Click continue, then on the confirmation page, click "Reset using E-mail"
    6) Switch back to the original tab, and enter the code, then click continue
    7) You will now be asked to enter a new password for the target account

    Finally, from to quote: "I want to make this clear to ALL PSN users. Despite the methods currently employed to force a password change when you first reconnect to the PlayStation network, your accounts still remain unsafe.

    A new hack is currently doing the rounds in dark corners of the internet that allows the attacker the ability to change your password using only your account's email and date of birth.

    It has been proven to me through direct demonstration on a test account, so I am without any shadow of a doubt that this is real.

    I would suggest that you secure your accounts now by creating a completely new email that you will not use ANYWHERE ELSE, and switching your PSN account to use this new email. You risk having your account stolen, when this hack becomes more public, if you do not make sure that your PSN account's email is one that cannot be affiliated with or otherwise traced to you.

    While we originally assumed this was a poor hoax designed only to stir the community into another frenzy, the individual who we are in contact with requested just two pieces of information from us: this being an account email and the date of birth used for that account. We promptly created a new account via and provided the individual with the email address and date of birth used.

    Roughly a minute later they requested that we try to login with the password we used for the account (which they did not know at any point), and sure enough, we were presented with an invalid username and/or password prompt.

    In addition to this, within a few minutes we received an email from Sony stating the following:

    This email confirms that your PlayStation(R)Network password account has been changed successfully.

    If you did not change your password... This email has been sent to you because the password for the relevant PlayStation(R)Network account has been changed. If you did not change your password, please contact Customer Support at the following address:

    [email protected]

    The PlayStation(R)Network Team

    While we will not reveal specific details regarding how the exploit is performed for obvious reasons, we can say that the exploit involves a vulnerability in the password reset form currently implemented, not properly verifying tokens.

    UPDATE: In the interest of sidestepping the naysayers and getting the warning out there, if someone working for a larger, more well known site (Kotaku, Destructoid, IGN, etc) wants to contact me for a live demonstration that this exploit is the real deal, you can do so at [email protected]

    UPDATE 2: Web based PSN login / Password recovery is now down for maintenance, hopefully as a result of our contact with SCEE. And more importantly, hopefully to fix the security issue.

    UPDATE 3: To clarify the situation, we had confirmed ourselves the method used last night, and contacted SCEE, SCEE have acted upon this information, we felt the information previously provided in our tweets and this article may have been a little too revealing to the vulnerability, thus we "dumbed down" the explanation of the security hole. We have provided SCEE with a detailed description of the security hole.

    While it's unclear at this time if they will actually patch the flaw while they have the system taken down, I can also confirm that the system went down approximately 15 minutes after I received a response from SCEE on the matter.

    We for rather obvious reasons do not want to elaborate further on the exact details of the exploit, on the off chance that when the web based interface for PSN is restored the exploit has not been patched.

    UPDATE 4: Last update on the topic most likely, i notice a lot of people are saying that we should not have posted this information and simply contacted Sony, and you're right in thinking this, however we contacted SCEE as soon as we had confirmed that the exploit was in fact real, the problem was that at the time there was a good 8-9 hour stretch where SCEE would not see our messages and given the rate at which the exploit method was spreading in the dark corners of the internet, we felt as though we needed to publicise the exploit advising users to change the emails used for their PSN accounts to secure them until Sony could patch the security hole.

    Originally we posted rough details on how the exploit operated, to give further evidence to users that it was a valid reason for them to change their passwords, as with most news like this on the internet, people tend not to believe something until hoards of users have been affected, we posted an article on N4G advising PSN users to switch their email addresses which was promptly reported as spam/lame/fake by several users who refused to believe the news due to our site just being a small news outlet.

    All along our main priority and focus has been to assist Sony and PSN users in keeping their accounts safe. If the current downtime for the web based forms results in the exploit being patched then our job is done and the potential thieft of countless user accounts has been nipped in the bud as early as humanly possible.

    Thank you to everyone that has taken our warnings seriously and acted upon it, and to SCEE for their swift response to the matter.

    UPDATE 5: Okay, due to the email response I felt i should answer some general common questions regarding the topic.

    Q. If I already reset my password am I safe?
    A. The exploit was possible on any account the email and date of birth was known for, regardless of if the password was changed or not, or what region the account was tied to.

    Q. What if they don't know my Date of Birth or Email account?
    A. Then the average user would not be able to take your account, however due to the database being illegally accessed in April, it's safe to assume that someone, somewhere, has access to a large number of users details, which include date of birth and email addresses, this alone should be reason enough to change your email.

    Q. Are you sure this is real?
    A. Yes, it was demonstrated to one of our empty accounts, then we were able to repeat the process ourselves after figuring out the method, this was additionally confirmed when a twitter user provided us with his data and requested that we change his password as proof.
    We have since emailed him his new password, and no other data on his account was changed.

    Q. Can Sony fix it?
    A. Shortly after containing SCEE, the online forms connected to login and password recovery for the PlayStation and other linked networks was shut down and placed in a maintenance mode, I can only assume this is a direct response to our detailed reports to SCEE, with that said, I assume that when services resume the exploit will be patched and everyone's data once again safe.

    Q. If Sony fixes the hole should I worry?
    A. I would suggest that everyone, regardless of if they have been affected or not, create a new password and change their account email to one they do not use anywhere else, and will not be sharing with anyone else just for additional security.

    Q. Will you give us more details on the exploit?
    A. Until we have confirmed that the security hole has been patched we will not release further details on how and why the exploit was possible."

    [imglink=|Sony Turns Off PSN Sign-In Due to Password Reset Security Issues][/imglink]
    More PlayStation 3 News...

  2. #2
    barrybarryk Guest
    The problem is it's unpatchable, they can't allow people to reset using their details as the details that were entered have already been stolen *facepalm*

    The only thing they can really do is force all users to change their password from the PS3 that created the account, but for a large portion of PSN users I'd imagine that's just not possible, not to mention the ones who've stopped using their old email accounts and things.

  3. #3
    adr990 Guest

    I don't mind not be able to play on PSN. This is what Sony deserves after suing people so much. They must learn that everything is hackable, period. I hope this will continue until sony says they're sorry and stop suing people, publicly on their site.

    Besides, bring us Other OS back, but also with better support.

  4. #4
    GrandpaHomer Guest
    You can still play online on PS3, this only affects web access to Playstation services.

    But it's really pathetic that Sony have spent whole MONTH resolving their security and they've been cought not even 2 days after re-starting the system with theirs pants down. Do you still believe them to guard and protect your personal data???

    This together with an absolutely disgaceful fiasco with "welcome back" package (more like "we don't give a crap" package) is the last straw - both US and European governments should stop taking the bribes under the table and stand firmly behind their citizens like the Japanese one did!

  5. #5
    Join Date
    Apr 2005


    Sony has now officially commented on this:
    Update on PSN Password Reset Process

    Posted by Patrick Seybold - Sr. Director of Corporate Communications & Social Media

    We temporarily took down the PSN and Qriocity password reset page. Contrary to some reports, there was no hack involved. In the process of resetting of passwords there was a URL exploit that we have subsequently fixed.

    Consumers who havenít reset their passwords for PSN are still encouraged to do so directly on their PS3. Otherwise, they can continue to do so via the website as soon as we bring that site back up.

  6. #6
    B4rtj4h Guest
    OMG -.-

    What more can go wrong??

  7. #7
    Neo Cyrus Guest
    I'm absolutely blown away they didn't see this coming.

    I can imagine how their last conference regarding this issue went: "Hmmm... all the user information was stolen so let's have the users reset their info using the info which was already stolen!!" "Brilliance!"

  8. #8
    leukotic Guest
    After this new exploit I finally decided to stop being lazy and changed all my PSN details, tired of having my info in Sony's incompetent hands. Probably should have changed everything as soon as the PSN came back up, but just never got around to it. Got myself a new fake address, fake name, made sure I had no CC info lingering around and even swapped my main email address with an inconspicuous pseudonym. Just wish I could change my DOB.

  9. #9
    GrandpaHomer Guest
    Quote Originally Posted by leukotic View Post
    Just wish I could change my DOB.
    You can - by calling the Customer service...

  10. #10
    elser1 Guest
    and this is how the experts that have charged sony millions of dollars fix things.. makes you feel a little bit safer.. LOL

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