A TAWKN (linked above) user who goes by dn2500f has had his 80GB PS3 with backwards-compatibility at Sony's repair center in Ontario, Canada for three weeks now.
Sony apparently only offered to give him a new model 80GB PS3, which does not include PS2 support (over 1,900 PS2 games that he can no longer play).
To quote: Today he called in to get a status update and was told that it was beyond repair, and because Sony doesn't make that model anymore they can't replace it... despite the fact that he bought four years' worth of Sony Care extended warranty for it, for a total of five years.
They offered to give him a new model 80GB PS3.
He argued with them that he is not just losing a PS3, but PS2 support (that's over 1900 PS2 games that he can no longer play), extra USB ports, plus the built-in card readers. Sony's reply? Too freaking bad. (Not a direct quote, obviously).
This guy is very angry at Sony, and rightfully so. They didn't offer him anything but a far inferior model than what he bought about 12 months ago, which he says is unacceptable - and I agree.
At the VERY least, they should be trying to make up for this to him and other users who paid $100 extra for a console that has only one life left to live.
If I were in his situation, I'd be demanding either a few good free games, or a consolation package consisting of: a USB hub, USB memory card readers, PS2 slim, and PS2 component cable.
"If I wanted to go through this much BS, I would have bought an Xbox."
Ouch. Understand, I've talked with this guy over the years, and he was instrumental in my own purchase of a PS3. If Sony doesn't remedy this in some manner, I don't think he'll be helping sell their products anymore.
Of course, if they released a firmware tonight with complete software-based PS2 support for all PS3s, then the blow might not be so bad.
More PlayStation 3 News...