Since the replacement they're offering won't play ps2 games you could argue that it isn't a like for like replacement and so demand a refund of your original purchase price for the ps3 as well as the extended warranty and then use that to go out and buy a (now cheaper) ps3 without backwards compatibility and a newly price-dropped slim ps2.
Not ideal but probably the best you'll be able to get. Also, I find that when dealing with unhelpful company reps it helps to stay calm and threaten small claims legal action against them if they refuse to be reasonable and deal with you fairly.
The warranty says the selection of model is "at SCEA's option." They can choose whatever model they want. I seriously doubt they would lose a legal battle over something that's covered in their warranty.
But it's Sony, you'll never understand these guys.
I like Rob78's idea, but Sony wouldn't go for it. gtsa has a point too. I think Sony figured that they would offer PS2-compatibility initially, but then after more games came out, they'd drop it due to cost.
Honestly... PS2 games (graphically) suck compared to the PS3. Before I got my PS3, I hooked my PS2 up to my new 32" Toshiba flatscreen and in less than five minutes, the PS2 was back in the box it had lived in for the previous several years. It just looked horrible with such low-res graphics. It's also the reason I got a PS3 over a Wii -- why do I want to buy a "new" console with graphics basically the same as a PS2???
Since PS2s and their games are going for almost nothing on eBay, I decided to keep it. I have my PS2 hooked up in the bedroom to my little 20" flatscreen (4x3), and it looks ever so much better, probably since that TV isn't HD. It's still fun to play SSX on it.
But I have to appreciate how the guy must feel when Sony won't replace his PS3 with the same one they can't fix. And since they won't do it the way Rob78 suggested, I would hope they would at least offer him a PS3/160 with a 5yr warranty. That would be a bit more fair, I think.
Sony has an opportunity to really stand out in terms of customer service. Hopefully they'll do that.
Well how can they anyways? They've been phased out for a while now.
As for backward compatibility being essential that is not entirely true, as your example can not be compared to backwards compatibility of games, you say that it is essential for a Blu-Ray player to read & write to DVD's and CD's, that is fine as a hardware modification is not required for it to be able to do that, because it was built from the ground up to read all formats. Whereas here a hardware modification was implemented for it to work.
As for the person taking Sony to court over this he should, and then we can all watch him loose and laugh at him.
Sony should at LEAST give people whose Launch PS3s die and under warranty to Not only provide a replacement PS3 but a PS2 slim.
My warranty ended in february of this year so Im screwed regardless and since my PS3 been freezing randomly in games, that doesn't help
Thatīs sucks to buy a old PS3 for the PS2 Compatiblity.
Buy a NEW PS3 + PS2 and good.