Sony's Patrick Seybold (Director, Corporate Communications & Social Media) has issued an official response to reports that they've taken Firmware v2.40 offline.
They confirm that they have indeed removed the Firmware due to a 'limited number of calls from consumers' and reassure us all they are working dilligently to sort the problem 'for those few consumers' and find a solution before putting the Firmware back up.
To quote: As has been reported on many gaming blogs and Web sites, we have temporarily taken Firmware v2.40 offline. We've received a limited number of calls from consumers experiencing an issue with installing the system software update on their PS3. While our consumer services department has seen a low volume of calls on this topic, we are committed to providing the PS3 community with XMB access features delivered in the v2.40 update.
We are working diligently to isolate the problem for those few consumers and to identify a solution before we put the firmware back up. We'll provide further information as necessary here on the Blog.
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