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My experience with Sony comes from a very different perspective, far from the gaming industry but just as relevant when it comes to Sony being stupid and irresponsible towards their clients.
I have been in the film and television industry for over 25 years. My first experiences with Sony commercial camera gear started back
during the 1988 Winter Olympics in Calgary.
Sony had a bit of a strangle hold on the media industry with their BetaCam format cameras. We were often dropping $35,000.00 to $50,000.00 per camera in those days, pretty much the same as what suckers are dropping for them today.
Let me tell you something, "Sony", is just four little letters, it's just a name and nothing more than that, it's an exercise in marketing and stands for absolutely NOTHING!
When it comes to customers Sony doesn't give a damn! For many years I saw Corporate giants like the CBC, CTV, Canwest Media and many other large international broadcasting entities fight with Sony in an attempt to get them to deliver the "Performance" from the products they promised would perform a certain way upon shipping.
Unfortunately I never once, NOT ONCE, witnessed Sony come through on it's technological promises, and that's for Billion dollar broadcasters! Imagine how they feel about piddly ant little consumers like you! They could care less!
What Sony does instead of correcting a problem is they introduce a "NEW" product or service and "Charge" you for it! Rather than deliver the functionality they promised in the first place.
A large portion of the components you find in Sony products are NOT made by Sony! Sony is Just a NAME not a manufacturer by any stretch of the imagination. They may have been at one time but not any more!
Sony products fall far short of what a consumer can expect technologically in relation to what other electronics companies now offer.
The reality behind Sony is this, DO NOT expect quality, SONY DOES NOT = QUALITY, this is a myth propagated by hype pushed through the marketing engine that Sony operates.
Walmart treats their customers better than Sony does, Sony has nothing but contempt for their clients. If your looking for sympathy, understanding or fair treatment by a Corporation with it's mind set on profits then I suggest you go take a course at "Everest College", your future may depend on it.
Sony is the Bleeped out part of the well known term (Cluster) A well deserved four letter equivalent term which expresses my true feelings for this Company. They have no business being in Business.
Someone I know recently dropped 10K for a commercial grade Sony HD camera. I warned him, warned him at least 20 times to look at alternates like JVC or Panasonic. But NO, he insisted on Sony because it was the "In" name in Commercial broadcasting, which it isn't,
and has not been for many years, he was blinded by Sony Betacams currently losing favor and market share.
He bought his camera only to discover that the camera only records audio on a single channel! Despite assurances that his $10K was buying him a camera that recorded on 4 audio channels, BUT NO, SONY LIED, and now he's stuck with a 10K camera that Sony
refuses to take back, but hold on a minute now, Sony just came out with a multi track recording module for his camera, it costs $1,800.00!
For $10K, Sony does not even have the decency to offer a camera body with an interchangeable lens mount dock! Go figure.
The last Item I Pruchased from Sony was in 1999. Some of you may remember the first digital camera portable called the Sony Mavica, it recorded JPEGs onto floppy discs. A month, 1 MONTH, after dropping $2K CASH for this camera Sony came out with a new,
cheaper, higher capacity recording camera similar to the mavica. What did the Sony store say to me when I came back in, they said, OH, Sorry, we can not offer an exchange or return.
When asked why they didn't tell me about the new camera that was coming out their answer was simply astounding to me. It's an answer you have all heard time and time again from this company, I don't think I need to repeat it.
Over the years, in my position as a broadcast executive, I have had the unpleasant task of having to deal with Sony Cronies at the highest levels of the marketing and purchasing chains.
Sony has always been less than stellar in Everything they do at any level, that includes high ticket corporate equipment sales. This is a company I will NEVER trust again! I have been privvy to many of their dirty bait and switch tactics and capitalistic strategies and I know better without a doubt.
As a young generation I think it's important for your to understand that a brand name like "Sony" is just that, a brand name only, it does not imply how you will be treated or how you product will perform, it's just a marketing vehicle designed to get at your money, nothing more.
The fact that "Sony" did not act proactively to protect your information on the backend does not surprise me one bit. Sony would rather rush to market with an unpolished service or product and deal with the fallout IF and WHEN it happens, like now for example.
Always remember, simply stated, Sony is a four letter word.
Current Stock for Sony:NASDAQ - $28.95 ↓0.84↓ -2.82% Trending down heavily, going bullish.
A very frustrating and terribly inept company to deal with.