i want a fulll refund for my console and games as you are removing other os feat
Response (Jamal W.) 03/29/2010 12:54 PM
We sympathize with your situation regarding the removal of the other "OS" feature. The feature is a part of the system firmware not the system hardware. The option to make changes to the system firmware is included in:
PLAYSTATIONŽNETWORK TERMS OF SERVICE AND
From time to time, it may become necessary for SCEA to provide certain content or services to you to ensure that PSN, your PLAYSTATIONŽ3 computer entertainment system unit or other SCEA-authorized hardware is functioning properly in accordance with SCEA guidelines. Some content or services may be provided automatically without notice when you sign into PSN. Such content or service may include automatic updates or upgrades which may change your current operating system, cause a loss of data or content or cause a loss of functionalities or utilities. Such upgrades or updates may be provided for system software for your PLAYSTATIONŽ3 computer entertainment system unit or other SCEA-authorized hardware. Access or use to any system software is subject to terms and conditions of a separate end user license agreement found at http://www.us.Playstation.com/termsofuse
. You authorize SCEA to provide such content and services and agree that SCEA shall not be liable for any damages arising from provision of such content or services or maintenance services. It is recommended that you regularly back up any data located on the hard disk that is of a type that can be backed up.
The update to version 3.21 is "not" mandatory you may continue to use your current firmware version however you will lose:
Ability to sign in to PlayStationŽNetwork and use network features that require signing in to PlayStation Network, such as online features of PS3 games/chat.
Playback of PS3 software titles or Blu-ray Disc videos that require PS3 system software version 3.21 or later
Playback of copyright-protected videos that are stored on a media server (when DTCP-IP is enabled under Settings)
Use of new features and improvements that are available on PS3 system software 3.21 or later.
For questions about returning your PlayStation(R)3 computer entertainment system you will need to contact the retailer from whom you purchased the unit.
Auto-Response 03/28/2010 10:53 PM
Thank you for contacting Sony Computer Entertainment America (SCEA).
You have received this auto-acknowledgement to confirm that we received your message. We will respond to your message within 24 - 48 hours. We appreciate your patience. We have also Included helpful service links and information that may be of immediate assistance to you.
Getting your system repaired/exchanged using the Internet
If you are experiencing the following issues with your product, you will most likely need to have it replaced or serviced:
- Not getting any power
- None of your games or movies load or play
- System freezes or locks up at the main menu or XMB screen
- Cracked or damaged LCD screen on PSP portable
You can fill out our Online Service Request form by visiting https://service1.us.playstation.com
and process your own service request quickly and easily using a computer. [This service is currently open for U.S. residents ONLY. Other restrictions apply. Please see the Online Service Request page for additional details.]
We have also included links to our Knowledge Center Articles on some of our most commonly searched troubleshooting issues:
PLAYSTATION(R)3 computer entertainment system
- How to Restore Default Settings:
- HDMI Picture & Sound Troubleshooting:
- Wireless Network Troubleshooting:
- Wired (Ethernet) Troubleshooting:
- Firewall & Port Numbers for Online Gaming:
PSP(R) portable entertainment system
- Setting up Infrastructure Mode:
- Transferring Files from PC to PSP:
- Updating System Software:
- Browsing the Internet:
Recovering PlayStation Network Password:
Customer 03/28/2010 10:53 PM
i want a fulll refund for my console and games as you are removing other os feature this was bought included with my console now your taking it away because you cant keep the console secure.
sony this is a real bad move.
how do i organise a refund.
Question Reference #100328-XXXXXX
Product Level 1: PS3™ system
Product Level 2: Hardware
Category Level 1: System Settings
Date Created: 03/28/2010 10:53 PM
Last Updated: 03/29/2010 12:54 PM