Just wanted to let the readers here in on a situation I had with a tube of Arctic Silver products. I must have received a old stock when I reordered my supply for PS3 repairs, the thermal compound came out dry and lumpy. I proceeded to just send out a Email to them to see if there was a way to trace the lot numbers so no one else would end up with bad paste.
I have to say they went out of their way to make the customer happy. Today out of the blue there was a knock at my door and it was the UPS guy with a package. I know i didn't have anything i was expecting. Then there it was a box from Arctic Silver, that contained 6 tubes of AS5 and 2 sets of the thermal paste remover and Thermal surface purifier.
These guys are great in my opinion, a great product and willing to stand behind their products. I would say if anyone needed thermal compound Arctic Silver is the one to get. Ok enough of my rant, it just put me in a great mood and i wanted to share it.